OpenClaw

helpscout

Fetch and reply to Helpscout conversations

fabiensebban0 来源安装数☆ 0 仓库 Stars

查看来源 ↗安装与使用 SKILL.md ↗

安装与使用

请根据来源仓库和你的 AI 工具说明安装此技能。先阅读技能文件和依赖要求，再添加到工作流。

SkillHub CLI

skillhub install fabiensebban/helpscout

打开来源仓库，查看说明和兼容环境后，按来源提供的命令或步骤安装。

将来源链接提供给你的 Agent，让它先读取说明、核对依赖，并向你说明将执行的安装步骤。

查看来源 ↗使用指南

技能说明

Helpscout Skill

Description

This skill interacts with Helpscout to fetch conversations from specific inboxes and send replies. It is designed to streamline customer support operations directly from OpenClaw.

Features

Fetch conversations from multiple Helpscout inboxes
Send replies to conversations (customer-visible or internal notes)
Filter by status, folder, assignee, customer, tags, and more
Sort conversations by various fields
Embed thread data directly in the response
Securely authenticate using an API key and App Secret
Handle potential errors like invalid credentials or network issues gracefully

Setup Instructions

To use this skill, you need to configure Helpscout credentials and specify the IDs of the inboxes you want to fetch conversations from.

1. Retrieve Helpscout API Key & App Secret

Go to your Helpscout account.
Navigate to Manage > Apps.
Create or open your app to retrieve the following details:
- API Key
- App Secret

2. Collect Inbox IDs

Retrieve the IDs of the inboxes you want to fetch conversations from using Helpscout's API documentation.

3. Save Credentials in OpenClaw

Use the following command to save your Helpscout credentials:

cat ~/.openclaw/openclaw.json | jq '.skills.entries.helpscout = {
  enabled: true,
  env: {
    API_KEY: "your-api-key",
    APP_SECRET: "your-app-secret",
    INBOX_IDS: ["inbox-id-1", "inbox-id-2"]
  }
}' | openclaw gateway config.apply

4. Verify Configuration

To ensure the credentials are properly set, check your configuration:

openclaw gateway config.get

Make sure the helpscout object looks correct (avoid sharing the API_KEY or APP_SECRET).

Usage

Basic Usage

Fetch all active conversations from configured inboxes:

const { fetchAllInboxes } = require('./index.js');

// Fetch all active conversations (default)
const results = await fetchAllInboxes();
`...

来源信息

Source: github
Repository: openclaw/skills
Path: skills/fabiensebban/helpscout
Version: —
Commit: a4f7d5c6579993e79cd7dc725d6f033fb1478401
分类来源: rules
状态: active
可见性: public

这些信息来自收录时的来源分析，可能滞后；使用前请核对最新来源文件。

来源内容

SKILL.md

# Helpscout Skill

## Description

This skill interacts with Helpscout to fetch conversations from specific inboxes and send replies. It is designed to streamline customer support operations directly from OpenClaw.

## Features
- Fetch conversations from multiple Helpscout inboxes
- Send replies to conversations (customer-visible or internal notes)
- Filter by status, folder, assignee, customer, tags, and more
- Sort conversations by various fields
- Embed thread data directly in the response
- Securely authenticate using an API key and App Secret
- Handle potential errors like invalid credentials or network issues gracefully

## Setup Instructions

To use this skill, you need to configure Helpscout credentials and specify the IDs of the inboxes you want to fetch conversations from.

### 1. Retrieve Helpscout API Key & App Secret
1. Go to your Helpscout account.
2. Navigate to **Manage > Apps**.
3. Create or open your app to retrieve the following details:
   - **API Key**
   - **App Secret**

### 2. Collect Inbox IDs
1. Retrieve the IDs of the inboxes you want to fetch conversations from using Helpscout's [API documentation](https://developer.helpscout.com/).

### 3. Save Credentials in OpenClaw
Use the following command to save your Helpscout credentials:

```bash
cat ~/.openclaw/openclaw.json | jq '.skills.entries.helpscout = {
  enabled: true,
  env: {
    API_KEY: "your-api-key",
    APP_SECRET: "your-app-secret",
    INBOX_IDS: ["inbox-id-1", "inbox-id-2"]
  }
}' | openclaw gateway config.apply
```

### 4. Verify Configuration
To ensure the credentials are properly set, check your configuration:

```bash
openclaw gateway config.get
```
Make sure the `helpscout` object looks correct (avoid sharing the `API_KEY` or `APP_SECRET`).

## Usage

### Basic Usage
Fetch all active conversations from configured inboxes:

```javascript
const { fetchAllInboxes } = require('./index.js');

// Fetch all active conversations (default)
const results = await fetchAllInboxes();
`...

搜索