Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
请根据来源仓库和你的 AI 工具说明安装此技能。先阅读技能文件和依赖要求，再添加到工作流。
SkillHub CLI
skillhub install aiwithabidi/freshdesk打开来源仓库，查看说明和兼容环境后，按来源提供的命令或步骤安装。
将来源链接提供给你的 Agent，让它先读取说明、核对依赖，并向你说明将执行的安装步骤。
Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
| Variable | Required | Description |
|---|---|---|
FRESHDESK_API_KEY |
✅ | API key |
FRESHDESK_DOMAIN |
✅ | Domain (yourcompany.freshdesk.com) |
# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>
# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>
# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>
# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>
# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>
# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>
# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>
# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>
| Command | Description |
|---|---|
tickets |
List tickets |
ticket-get |
Get ticket |
ticket-create |
Create ticket |
ticket-update |
Update ticket |
ticket-delete |
Delete ticket |
ticket-reply |
Reply to ticket |
ticket-note |
Add note |
conversations |
List conversations |
contacts |
List contacts |
contact-get |
Get contact |
contact-create |
Create contact |
companies |
List companies |
agents |
List agents |
groups |
List groups |
roles |
List roles |
products |
List products |
satisfaction-ratings |
List CSAT |
time-entries |
Ticket time entries |
All commands output JSON by default. Add --human for readable formatted output.
python3 {{baseDir}}/scripts/freshdesk.py <command> --human
这些信息来自收录时的来源分析，可能滞后；使用前请核对最新来源文件。
# 🆘 Freshdesk
Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
## Requirements
| Variable | Required | Description |
|----------|----------|-------------|
| `FRESHDESK_API_KEY` | ✅ | API key |
| `FRESHDESK_DOMAIN` | ✅ | Domain (yourcompany.freshdesk.com) |
## Quick Start
```bash
# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>
# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>
# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>
# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>
# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>
# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>
# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>
# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>
```
## All Commands
| Command | Description |
|---------|-------------|
| `tickets` | List tickets |
| `ticket-get` | Get ticket |
| `ticket-create` | Create ticket |
| `ticket-update` | Update ticket |
| `ticket-delete` | Delete ticket |
| `ticket-reply` | Reply to ticket |
| `ticket-note` | Add note |
| `conversations` | List conversations |
| `contacts` | List contacts |
| `contact-get` | Get contact |
| `contact-create` | Create contact |
| `companies` | List companies |
| `agents` | List agents |
| `groups` | List groups |
| `roles` | List roles |
| `products` | List products |
| `satisfaction-ratings` | List CSAT |
| `time-entries` | Ticket time entries |
## Output Format
All commands output JSON by default. Add `--human` for readable formatted output.
```bash
python3 {{baseDir}}/scripts/freshdesk.py <command> --human
```
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