gong

Gong

Access Gong conversation intelligence - calls, transcripts, users, and analytics.

Setup

Store credentials in ~/.config/gong/credentials.json:

{
  "base_url": "https://us-XXXXX.api.gong.io",
  "access_key": "YOUR_ACCESS_KEY",
  "secret_key": "YOUR_SECRET_KEY"
}

Get credentials from Gong: Settings → Ecosystem → API → Create API Key.

Authentication

GONG_CREDS=~/.config/gong/credentials.json
GONG_BASE=$(jq -r '.base_url' $GONG_CREDS)
GONG_AUTH=$(jq -r '"\(.access_key):\(.secret_key)"' $GONG_CREDS | base64)

curl -s "$GONG_BASE/v2/endpoint" \
  -H "Authorization: Basic $GONG_AUTH" \
  -H "Content-Type: application/json"

Core Operations

List Users

curl -s "$GONG_BASE/v2/users" -H "Authorization: Basic $GONG_AUTH" | \
  jq '[.users[] | {id, email: .emailAddress, name: "\(.firstName) \(.lastName)"}]'

List Calls (with date range)

curl -s -X POST "$GONG_BASE/v2/calls/extensive" \
  -H "Authorization: Basic $GONG_AUTH" \
  -H "Content-Type: application/json" \
  -d '{
    "filter": {
      "fromDateTime": "2025-01-01T00:00:00Z",
      "toDateTime": "2025-01-31T23:59:59Z"
    },
    "contentSelector": {}
  }' | jq '{
    total: .records.totalRecords,
    calls: [.calls[] | {
      id: .metaData.id,
      title: .metaData.title,
      started: .metaData.started,
      duration_min: ((.metaData.duration // 0) / 60 | floor),
      url: .metaData.url
    }]
  }'

Get Call Transcript

curl -s -X POST "$GONG_BASE/v2/calls/transcript" \
  -H "Authorization: Basic $GONG_AUTH" \
  -H "Content-Type: application/json" \
  -d '{"filter": {"callIds": ["CALL_ID"]}}' | \
  jq '.callTranscripts[0].transcript[] | "\(.speakerName // "Speaker"): \(.sentences[].text)"' -r

Get Call Details

curl -s -X POST "$GONG_BASE/v2/calls/extensive" \
  -H "Authorization: Basic $GONG_AUTH" \
  -H "Content-Type: application/json" \
  -d '{
    "filter": {"callIds": ["CALL_ID"]},
    "contentSelector": {"exposedFields": {"content": true, "parties": true}}
  }' | jq '.calls[0]'

Activity Stats

curl -s -X POST "$GONG_BASE/v2/stats/activity/aggregate" \
  -H "Authorization: Basic $GONG_AUTH" \
  -H "Content-Type: application/json" \
  -d '{
    "filter": {
      "fromDateTime": "2025-01-01T00:00:00Z",
      "toDateTime": "2025-01-31T23:59:59Z"
    }
  }'

Endpoints Reference

Pagination

Responses include cursor for pagination:

{"records": {"totalRecords": 233, "cursor": "eyJ..."}}

Include cursor in next request: {"cursor": "eyJ..."}

Date Helpers

# Last 7 days
FROM=$(date -v-7d +%Y-%m-%dT00:00:00Z 2>/dev/null || date -d "7 days ago" +%Y-%m-%dT00:00:00Z)
TO=$(date +%Y-%m-%dT23:59:59Z)

Notes

• Rate limit: ~3 requests/second
• Call IDs are large integers as strings
• Transcripts may take time to process after call ends
• Date format: ISO 8601 (e.g., 2025-01-15T00:00:00Z)